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About Delivery

About Delivery

About Delivery

 

 

SOUND 7 offers you a fast, flexible and secure delivery service that guarantees you comfort to receive quickly your new equipment.

Orders on stock are shipped within 2 business days after receipt of payment. Deliveries are made by a transportation company, from Monday to Friday, between 9:00 and 18:00. You're not at home during these hours! No problem, our ordering system allows you to specify a different delivery address. This can be for example the one of a member of your family, your workplace or at a neighbor. You can also choose a shipment to a point Kiala. This service allows you to pick up your order at one of the available collect points you have firstly selected, at your convenience and generally during extended time slots.

Of course, you want to know when you will get your order! Be assured you will be notified by e-mail the day your order leaves us. If necessary, we can provide you, on request, the tracking information of your package(s).

Shipping costs are calculated based on the total amount or weight of your order, according to the destination country. You will find below the complete information (prices including VAT).

 

 Delivery to the address of your choice

Country (1) Free from Price Delays (2)
Germany 299 € 12 € 1-2 days
Autriche 399 € 18 € 2-3 days
Belgium 49 € 6,90 € 1 day
Denmark 399 € 18 € 1-3 days
Estonia 399 € 18 € 3-5 days
France 299 € 12 € 2-3 days
United Kingdom 399 € 18 € 2-3 days
Hungary 399 € 18 € 3-5 days
Ireland 399 € 18 € 3-5 days
Italy 399 € 18 € 2-4 days
Latvia 399 € 18 € 3-5 days
Lithuania 399 € 18 € 3-5 days
Luxembourg 299 € 12 € 1-2 days
Netherlands 299 € 12 € 1-2 days
Poland 399 € 18 € 2-4 days
Slovakia 399 € 18 € 3-5 days
Slovenia 399 € 18 € 3-5 days
Sweden 399 € 18 € 2-3 days
Czech Republic 399 € 18 € 3-5 days

 

Other countries < 5 KG 5 to 15 KG 15 to 30 KG 30 to 50 KG > 50 KG Delays
Zone 3 (3) 33,00 € 39,00 € 47,00 € 55,00 € 1,80 €/KG + 25 € 3-5 days
Switzerland (4) 0,83 € / KG + 40,50 EUR (administrative fees for customs clearance included) 3-5 days


(1) Islands are excluded.
(2) Delivery delays are given only for information and are not guaranteed.
(3) Zone 3 = Bulgary, Croatia, Finland, Portugal (continent), Roumania, Spain.
(4) Prices excluding VAT. Deliveries to Switzerland are exempt from VAT, this one being dependent on the recipient's receipt of the goods.


Important

1. Hereby shipping costs are only available for products which meet, in their original packaging, the following criteria:

- Weight: max. 30 Kg
- Length: max. 1,5 m
- Length + width + depth <2.3 m.

Shipping costs for products that do not meet these criteria (some speakers, projection screens, structures and stands of 2 meters or more, some flightcases for example) can be obtained on request or will be specified upon receipt of your order.

2. It is not possible to plan a delivery time or to be contacted in advance by the delivery company.

If you are absent the expected day of delivery, we recommand you let some instructions to the delivery man, at your door or doorbell (let the package at a neighbor for example).

3. Any problem or complaint on the state of packages and equipment must be send to us in writing (mail, fax or e-mail) within 24 hours after reception of the goods. Complaints will not be accepted over this delay.

 

 Deliveries at Parcelshops

Parcelshop is a network of delivery points (grocery stores, convenience stores, bookshops, service stations, ...) offering extended hours, including weekends.

Once your order is ready, Parcelshop system will send you an e-mail allowing you to choose your delivery point (see here the list of items available). When your order is arrives in your Parcelshop, you will be again informed by e-mail. You will have 14 days to pick it up.
 

Country Price Free from Delays
Belgium 6,90 € 49 € 1-3 days
Germany 12 € 399 € 2-5 days
France 12 € 399 € 2-5 days
Luxembourg 12 € 399 € 1-3 days
Netherlands 12 € 399 € 1-3 days


Important: shipments to Parcelshop are only possible for orders containing products that meet these criteria:

- Max. weight: 20 KG
- Max. length: 1 m